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Support

Get support from the Event Store community in our Google Group, or purchase a developer-led support plan from only £1199.

 

Support plans

Choose a level to compare:

  • Pre-production
  • Production
  • Enterprise
Pre-production The ideal choice whilst still in development environments. Find out more Production Our standard level of support for production environments. Find out more Enterprise When you need 24/7 support and the fastest response times. Find out more
Annual price £1199 £4999
+£1299 per cluster
£9999
+£1299 per cluster
£19999
+£1299 per cluster
£39999
+£1299 per cluster
Support availability 9am to 5pm†
Monday to Friday‡
9am to 5pm†
Every day
9am to 5pm†
Every day
All day
Every day
All day
Every day
Response time Next day* Next day* Same day* 8 hours 2 hours
Commercial version
Developer support tickets
Production support tickets
Operational tools
Fix commitment
Custom builds
† All times refer to London, UK time
‡ Excluding England and Wales public holidays
* For tickets received by 2pm

Community Support

Ask the Event Store community your questions on our Google Group with over 1,200 members.

Ask the community

Solutions for OEMs

OEM support and licensing is available to developers who wish to incorporate Event Store into their commercial products. Our team would be happy to discuss your project’s requirements.

Ask us about OEM Solutions